Payment Security Policy

Want to ensure that your payments are secure with LA TELA. Fear not as we offer a secure payment gateway through Paypal. Please read below for the payment security policy & buyer protection provided.

 

Paypal Payment Gateway Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on LA TELA, when you use PayPal.

 

Examples

You bought an oil painting but got a pencil sketch, the item was damaged in transit or the item is missing major specifications (that the buyer disclosed). Tell us.

 

Guidelines

If the seller has accurately described an item, but you’re just not happy with it, if you fail to open a dispute within 180 days of purchase, or if your account is not in good standing, you are mostly likely not covered.

 

Account Protection

You’re not liable for unauthorised purchases made from your account.

 

Refunds

If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases and paid delivery costs.

 

Responsive Support

We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.